Privacy Statement Updated July 16, 2024.
Welcome to VIVE Fitness, LLC (Vive Cycle & Fitness)!
In Part I of this Privacy Statement we set forth Vive Cycle & Fitness’s Privacy Policy as to Personal Information which we collect online through www.vivecycling.com or other Vive Cycle & Fitness websites which link to this Privacy Statement from their site (collectively, “Vive Cycle & Fitness Websites”).
In Part II of this Privacy Statement we set forth Vive Cycle & Fitness’s Privacy Policy as to Personal Information which we collect other than through Vive Cycle & Fitness Websites.
“Personal Information”, is any information that enables us to identify you, directly or indirectly, by reference to an identifier such as your name, identification number, location data, online identifier or one or more factors specific to you. Personal Information includes “sensitive Personal Information” and “pseudonymised Personal Information” but excludes anonymous information or information that has had the identity of an individual permanently removed.
Your use of the Vive Cycle & Fitness Websites and/or provision of your Personal Information or sensitive Personal Information to Vive Cycle & Fitness constitutes your consent to the use, storage, processing and transfer of that information in accordance with this Privacy Statement.
QUESTIONS
If you have any questions or complaints regarding this Privacy Statement, please contact us at info@vivecycling.com. If you have any questions about the Vive Cycle & Fitness Websites, please contact us at info@vivecycling.com, or send a letter to:
Vive Fitness, LLC
510 North Garden St. Suite A
Columbia TN, 38401
CHANGES TO THIS PRIVACY STATEMENT
We will update this Privacy Statement from time to time, so please check back periodically.
If at any point we decide to use Personal Information in a manner that is materially different from that stated at the time it was collected, we will endeavor to notify you of such changes (e.g., we will post a revised Privacy Statement with a new effective date, display the word “updated” next to the Privacy Policy link on each page on the Vive Cycle & Fitness Websites, or otherwise) prior to implementing them.
PART I – Vive Cycle & Fitness WEBSITES PRIVACY POLICY
Throughout Vive Cycle & Fitness Websites, there are forms for visitors to request information, products, and services. We use Personal Information from these forms to provide the products, promotional materials, or memberships that you request.
Forms on the Vive Cycle & Fitness Websites that request financial information do so in order to bill you for products or services ordered. Unique identifiers (such as your email) are collected from website visitors to verify the user’s identity for access to restricted content or features on the Vive Cycle & Fitness Websites.
This Privacy Policy discloses Vive Cycle & Fitness’s privacy practices and contains detailed information about the following:
What information do we collect?
What are “cookies” and how does Vive Cycle & Fitness use them?
Do we share information with third parties?
How do we use the information we collect?
How can you review and modify your Personal Information?
What is the opt-out policy for Vive Cycle & Fitness Websites?
Your California privacy rights
Your European privacy rights
What types of security procedures are in place to protect against the loss, misuse or alteration of your information?
How do Vive Cycle & Fitness Websites use bulletin boards, discussion lists, and moderated chats?
1. What information do we collect?
Vive Cycle & Fitness Websites collect the following Personal Information about site visitors:
a) Site Use Information
Vive Cycle & Fitness collects technical information relating to each time a visitor comes to a Vive Cycle & Fitness Website, including IP address, browser type and version, time zone settings, browser plug-in types and versions, operating system and platform type (e.g. Internet Explorer browser on a Windows platform).
We may also collect information about your visit, including pages you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
Gathering this technical information helps us to learn what browsers we need to support and helps us determine what sections of Vive Cycle & Fitness Websites are most popular and how many visitors come to our site(s). You do not have to register with Vive Cycle & Fitness Websites before we can collect this information.
b) Information Provided to Vive Cycle & Fitness
You (or in the case of Vive Cycle & Fitness Employer Programs, your employer) may provide Personal Information to us which may include your name, home and/or work email address, postal address, phone number and/or fax number, your employer and job title, demographic information about you including birth year, certification designation, etc., and if you are making a purchase, your credit card information. Such information is only required to take advantage of optional products and services provided through Vive Cycle & Fitness Websites.
Vive Cycle & Fitness collects Personal Information in the following ways from different parts of the Vive Cycle & Fitness Websites:
Membership Applications: You are sharing Personal Information with us when you join or renew your membership in Vive Cycle & Fitness through the Vive Cycle & Fitness Websites or Vive Cycle & Fitness applications. Vive Cycle & Fitness members will have Vive Cycle & Fitness membership log-in credentials which enable members to take advantage of restricted content and features on Vive Cycle & Fitness Websites and applications.
Other Registration: When registering for specific services we may ask for the same type of Personal Information. For example, if you subscribe to an e-mail newsletter, we will ask you to provide your e-mail address.
Online Purchases: When you make a purchase using the Vive Cycle & Fitness Websites or application or when you subscribe to a Vive Cycle & Fitness publication through the Vive Cycle & Fitness websites we may also ask for the same type of Personal Information. The number and variety of useful services on Vive Cycle & Fitness Websites that may require the collection of Personal Information about you will continue to grow in the future.
Employment Applications: When you apply for employment with Vive Cycle & Fitness using the Vive Cycle & Fitness Websites, we may ask for your Personal Information, including copies of your Resume or CV, and any other information required to verify your qualifications.
Vive Employer Programs: When you participate in certain Vive Cycle & Fitness programs purchased by your employer, used for assessment, training and other workplace growth opportunities, we may collect your Personal Information from you or your employer, such as name, e-mail address, or other information required in order for you to participate in the program.
2. What are “cookies” and how does Vive Cycle & Fitness use them?
A cookie is a small text file containing a unique identification number that is transferred from a website to the hard drive of your computer. This unique number identifies your web browser to Vive Cycle & Fitness computers whenever you visit Vive Cycle & Fitness Websites.
The use of cookies is an industry standard, and cookies are currently used on most major websites. Most web browsers are initially set up to accept cookies. If you prefer, you can reset your browser to notify you when you have received a cookie. You can also set your browser to refuse to accept cookies altogether.
While Vive does not require you to use cookies, keep in mind that certain services will not function properly if you set your browser to refuse all cookies. To help serve you better, Vive generally uses cookies to:
Identify return visitors. Cookies let us remember your web browser so we can provide personalized member services such as My Vive Cycle & Fitness and Vive Cycle & Fitness search agents. Cookies also allow us to identify Vive Cycle & Fitness members who are returning to the site.
Display advertisements. Vive Cycle & Fitness uses an outside ad company to display Vive Cycle & Fitness-approved ads on our website and other websites. While we use cookies on other parts of our website(s), the cookies received with banner ads are collected by our ad company. These cookies allow Vive Cycle & Fitness to manage the delivery of ads.
3. Do we share information with third parties?
Personal Information collected through Vive Cycle & Fitness Websites is generally collected and maintained solely by Vive Cycle & Fitness or its contracted vendors.
We may share Personal Information in the following ways:
a) Information You Give Us
Personal Information provided when you register for services or products. When you provide Personal Information about you on Vive Cycle & Fitness Websites to register for a service, buy a product, or take advantage of a promotion Vive Cycle & Fitness will share such Personal Information as necessary to the complete the transaction requested by you. Vive Cycle & Fitness also reserves the right to sell or otherwise provide to selected third parties, mailing/information lists derived from such registrations. These third parties may contact you directly regarding their products and services.If you wish to opt out of the sale/distribution of such lists to third parties at any time, you may do so by following the directions in Item 6 below.
Information provided when joining or renewing membership in Vive Cycle & Fitness. If you join or renew your Vive Cycle & Fitness membership through the Vive Cycle & Fitness Websites, you provide Personal Information about you on the membership application. Vive Cycle & Fitness will share such Personal Information as necessary, to complete the transaction requested by you. Vive Cycle & Fitness also reserves the right to sell or otherwise provide mailing/information lists concerning members to selected third-parties.If you wish to opt out of the sale/distribution of such lists to third parties at any time during your Vive Cycle & Fitness membership, you may do so by following the directions in Item 6 below.
Vive Cycle & Fitness does not sell to third-parties, e-mail addresses obtained from Vive Cycle & Fitness member applications or renewals (except that Vive Cycle & Fitness will rent a member e-mail address if that member has expressly opted in to allow such rentals).
If you join or renew membership in Vive Cycle & Fitness such Personal Information will also be subject to the privacy policy of the Vive Cycle & Fitness.
Information provided when you apply for employment with Vive Cycle & Fitness. If you apply for a position with Vive Cycle & Fitness, you provide Personal Information required to verify your employment qualifications, including copies of your Resume or CV, in order to do required background checks and education and employment verification, including your employment status, as required by law or Vive Cycle & Fitness policy. Vive Cycle & Fitness does not sell or share Personal Information related to employment applications except as necessary to process the application, to conduct the required background checks and education and employment verification, or as necessary to comply with legal obligations.Sensitive Personal Information. Vive Cycle & Fitness does not share with third parties, sensitive Personal Information such as passcodes, social security numbers, credit card numbers, felony conviction information, or health information except as necessary to complete transactions requested by you, to process employment applications, or to comply with legal obligations, and under strict confidentiality and security protections; nor does Vive Cycle & Fitness publish such sensitive Personal Information.
b) Site Use Information
We disclose to third-party sponsors/advertisers aggregate statistics (i.e., impressions and click-throughs on a company’s advertisement).
In addition, we may share aggregate website statistics with the media or other third parties. We do not disclose Personal Information to these sponsors/advertisers or other third parties as part of this process, only information in an aggregate form.
4. How do we use the information we collect?
We use your Personal Information according to the terms of the Privacy Policy in effect at the time of our use. We will only process your Personal Information, including sharing it with third parties, where (1) you have provided your consent which can be withdrawn at any time, (2) the processing is necessary for the performance of a contract to which you are a party (including your membership agreement with us), or in the case of Vive Cycle & Fitness Employer Programs, for the performance of a contract between Vive Cycle & Fitness and your employer, (3) we are required by law, (4) processing is required to protect your vital interests or those of another person, or (5) processing is necessary for the purposes of our legitimate commercial interests, provided your interests and fundamental rights do not override those interests.
We use Personal Information for the following purposes:
a) Information You Give Us
We use the Personal Information you give us:
to carry out our obligations arising from your membership, and any other agreement entered into between you and us, or in the case of Vive Cycle & Fitness Employer Programs, between your employer and us
to update and renew your membership as required
to provide you with the information, products and services you request from us
to arrange and deliver conferences, events and programming relevant to your job and subjects of interest
to respond to your questions and provide related membership or customer services
to improve the Vive Cycle & Fitness Websites
to send you Vive Cycle & Fitness publications, information about member benefits and special offers, and other information that Vive Cycle & Fitness believes is relevant and useful to its members, where you have not opted out of receiving such information; we may automatically process your information to determine which products and services may be of most use to you.
to send you third party information that Vive Cycle & Fitness believes is relevant and useful to you, where you have given your consent
to notify you about changes to your membership or related services or to ask you to provide feedback
to enable you to partake in a prize draw, competition or complete a survey
to administer and protect our business and websites (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
for those who apply for employment with Vive Cycle & Fitness, to process your employment application, including background checks and education and employment verification, as applicable
to comply with all applicable laws or legal processes, including providing information on individual users to the appropriate governmental authorities where required by law enforcement or judicial authorities
a. in matters involving a danger to personal or public safety, or to protect the rights, property or safety of Vive Cycle & Fitness, our members, customers, certificants or others, Vive Cycle & Fitness may voluntarily provide information to appropriate governmental authorities
b. in some cases members may receive products or services, which are paid for by their government employer, and as a result of payment by the government employer, the record must be open for public access pursuant to applicable law, such as the Florida Public Records Act, and Vive Cycle & Fitness will share such information pursuant to those laws
c. in some cases members who are veterans may receive products or services, which are paid for by the Department of Veterans Affairs (VA), and as a result of payment by the VA, the record must be made available to the VA pursuant to VA regulation, and for processing payment, and Vive Cycle & Fitness will share such information pursuant to such regulations.
b) Site Use Information
As mentioned above, Vive Cycle & Fitness uses the aggregate, anonymous data collected to let our sponsors/advertisers know the number of impressions or views and the number of “click throughs” on their advertisement(s).
Vive Cycle & Fitness also uses this aggregate, anonymous data to perform statistical analyses of the collective characteristics and behavior of visitors to Vive Cycle & Fitness Websites; to measure user interests regarding specific areas of Vive Cycle & Fitness Websites; and to analyze how and where best to use our resources.
Without such data, we would not know which parts of Vive Cycle & Fitness Websites are the most popular, and we would not be able to change and update the content and services appropriately.
c) Information Collected in Connection with Certification and Recertification
d) Exceptions
On occasion Vive Cycle & Fitness collects Personal Information through Vive Cycle & Fitness Websites with the intent to afford a greater degree of privacy for such information than is otherwise set forth in this privacy policy.
In those relatively rare situations where Vive Cycle & Fitness does so it will clearly disclose to you at the time it collects such information, what degree of privacy will be afforded to the Personal Information collected at such time; and Vive Cycle & Fitness will follow a process to assure that the specifically disclosed degree of privacy is in fact afforded to such information.
For example, Vive Cycle & Fitness may collect survey information through a survey where Vive Cycle & Fitness’s use of any Personal Information from that survey is more limited than the general Vive Cycle & Fitness Privacy Statement would otherwise allow; in such a case, Vive Cycle & Fitness will disclose the stricter privacy policy governing that survey information at the time such Personal Information is collected from the survey respondent.
5. How can you review and modify your Personal Information?
You have the following options for modifying or causing to be deleted Personal Information or demographic information previously provided by you to Vive Cycle & Fitness or its subsidiaries.
Vive Cycle & Fitness
E-mail: info@vivecycling.com
Send mail to the following postal address: Vive Fitness, LLC , 510 North Garden St, Suite A, Columbia, TN 38401.
6. What is the opt-out policy for Vive Cycle & Fitness Websites?
Vive Cycle & Fitness provides members and customers with the opportunity to opt-out of receiving communications from us and our partners. If you no longer wish to receive specific communications or services, you have the following options:
Vive Cycle & Fitness
E-mail: info@vivecycling.com
Send mail to the following postal address: Vive Fitness, LLC , 510 North Garden St, Suite A, Columbia, TN 38401.
7. Your California Privacy Rights
For California Residents Only. Vive Cycle & Fitness may disclose your Personal Information to our subsidiaries or other third parties who may use that information to market directly to you. As a California resident, you have the right to opt-out of having your Personal Information licensed to such third parties. We will not share your information after we have received your notification that you are opting out. If you wish to opt-out you have the following options:
Vive Cycle & Fitness
E-mail: info@vivecycling.com
Send mail to the following postal address: Vive Fitness, LLC , 510 North Garden St, Suite A, Columbia, TN 38401.
9. What kinds of security procedures are in place to protect against the loss, misuse or alteration of your information?
Vive Cycle & Fitness Websites have security measures equal to those reasonably expected in the industry, such as firewalls, in place to protect against the loss, misuse and alteration of your Personal Information under our control. While we cannot guarantee that loss, misuse or alteration to data will not occur, we take reasonable precautions to prevent such unfortunate occurrences. Certain particularly sensitive information, such as your credit card number, collected for a commercial transaction is encrypted prior to transmission.
You are ultimately responsible for the security of your Vive Cycle & Fitness login credentials. You may not share your Vive Cycle & Fitness login credentials with colleagues or friends so they can access content or features that are restricted to Vive Cycle & Fitness members only. You should log out of your browser at the end of each computer session to ensure that others cannot access your Personal Information and correspondence, especially if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe.
PART II – Vive Cycle & Fitness PRIVACY POLICY FOR INFORMATION COLLECTED OTHER THAN THROUGH Vive Cycle & Fitness WEBSITES
If you submit Personal Information to Vive Cycle & Fitness through any channel other than Vive Cycle & Fitness Websites, the same privacy rules set forth at Part I above for Vive Cycle & Fitness Websites will be applied to such Personal Information you submit through channels other than Vive Cycle & Fitness Websites (including without limitation your opt-out rights at Part I, Section 6 above), except as follows:
The “cookies” and other tracking devices used by Vive Cycle & Fitness Websites and described in Part I above do not apply to Personal Information gathered through channels other than Vive Cycle & Fitness Websites.
Hardcopy Personal Information provided to Vive Cycle & Fitness which is not converted to electronic media and hosted by Vive Cycle & Fitness will be subject to different security procedures than will stored electronic Personal Information. Vive Cycle & Fitness has security measures equal to or better than those reasonably expected in the industry, in place to protect against the loss, misuse and alteration of your hardcopy Personal Information under our control.
When Vive Cycle & Fitness collects Personal Information through channels other than Vive Cycle & Fitness Websites it may in some instances apply a different privacy policy to such information; but where it does so it shall conspicuously disclose to you at the time of collection what privacy policy will apply to such information. For example, Vive Cycle & Fitness may collect survey information through a survey where Vive Cycle & Fitness’s use of any Personal Information from that survey is more limited than the general Vive Cycle & Fitness Privacy Statement would otherwise allow; in such a case Vive Cycle & Fitness will disclose the stricter privacy policy governing that survey information at the time such Personal Information is collected from the survey respondent.
Privacy Policy Effective July 16, 2024