FAQ
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HOW DO I BOOK A CLASS?
You can book a class using our free Vive Cycle & Fitness app for iOS and Android or through our website at www.vivecycling.com.
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WHAT IS THE CANCELLATION POLICY FOR CLASSES I’VE SIGNED UP FOR?
Out of respect for our members and those on the waitlist, Vive has a strict 12 hour cancellation policy. Classes can be canceled through our app or website. If you cancel within 12 hours of the class, there is a cancellation fee. If you cancel more than 12 hours in advance, there is no fee.
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HOW EARLY SHOULD I ARRIVE TO CLASS?
If this is your first ride, PLEASE ARRIVE AT LEAST 15 MINUTES BEFORE CLASS STARTS. This allowL our team the time to give you a tour of the studio and make sure you are set up safely on your bike. Late arrival may result in refusal to participate in class.
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WHAT HAPPENS IF I DON’T CANCEL WITHIN THE 12-HOUR CANCELLATION WINDOW?
Unlimited members will be charged $15, while credit members will lose their credit and be charged $15.
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DO YOU OFFER SHOWER FACILITIES?
No, we do not have showers, but we do have dressing rooms where you can change and freshen up after class.
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WHAT IS YOUR REFUND POLICY?
Retail items may be returned within 30 days of purchase, provided the item is unworn with tags attached.
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IS WATER PROVIDED?
Yes! We sell bottled water in-studio ($4) or you can fill up your own bottle at our water dispenser free of charge!
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DO I NEED TO BRING SPIN SHOES?
If you have some, bring them — The pedals on our STAGES bikes are duel-sided, so they are compatible with SPD & Delta cleats. If you do NOT HAVE shoes, no worries! We will happily rent you some shoes at check-in ($4).
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WHAT HAPPENS IF I AM. RUNNING LATE TO CLASS?
We must hear from you no later than 3 minutes after the start of class time or we will give your bike to another rider on the waitlist.
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CAN I RIDE IF I AM PREGNANT?
Yes! We have had many women ride up until their due date; however, as always we recommend checking with your doctor before riding.
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I HAD A RECENT INJURY, CAN I STILL RIDE?
Please contact us at info@vivecycling.com
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WHAT SHOULD I WEAR?
We recommend comfortable workout clothes that allow you to move freely. Leggings and biker shorts are great for women and gym shorts work great for men. If you need inspiration for your ride, please check out our gear shop.